TRUE SAGE FOUNDATION believes in helping its customers as far as possible, and
has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within Not applicable of placing the
order. However, the cancellation request may not be entertained if the orders have been communicated
to the vendors/merchants and they have initiated the process of shipping them.
TRUE SAGE FOUNDATION does not accept cancellation requests for perishable items like flowers,
eatables etc. However, refund/replacement can be made if the customer establishes that the quality
of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service
team. The request will, however, be entertained once the merchant has checked and determined the
same at his own end. This should be reported within Not applicable of receipt of the products.
In case you feel that the product received is not as shown on the site customer service within Not
applicable ofreceiving the product. The Customer Service Team after looking into your complaint will
take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them.
In case of any Refunds approved by the TRUE SAGE FOUNDATION, it'll take 6-8 days for the refund to
be processed to the end customer.